Terms and Conditions
Quality and Guarantee
- All of our seeds comply fully with the EU Regulations for germination and purity.
- Our plants are grown to be of the highest quality when they leave us and we only use the strongest proven plant stock.
- If for any reason you are not completely satisfied with your purchase when it arrives then please let us know within 14 days and we will refund the cost and carriage that was paid.
- Delivery is free for any exclusively seed packet orders.
- Delivery is £4 flat rate for all other purchases.
- We reserve the right to revise delivery charges in unforeseen circumstances but will always notify you before any extra payment is taken.
- We currently only deliver to mainland UK.
- We aim to dispatch orders same day but please alow 7-10 days for delivery.
- Most items are sent First Class by Royal Mail.
Prices and Payment
- We reserve the right to change any of our prices.
- Payment is taken at the time of the order being placed. We will issue and immediate, full refund in the event of any item becoming unavailable.
- Images are a representation of the products only, please refer to the description for full details.
- Please do not use our images without our permission.
- Any information that we provide is to the best of our knowledge and is there for guidance only.
Cancellation of Orders
- Perishable or personalized gifts may be cancelled up until the point of delivery but not once delivery has been made.
- Other orders may be cancelled from the time the order is placed up until 14 days after the receipt of the goods. Please contact us on [email protected] if you wish to cancel an order.
- When an order is cancelled, you have 14 days to return the goods to us at your own cost. Please retain proof of postage. Upon receiving the returned goods we will refund the full amount plus the cost of delivery. We may make a deduction if there is any damage or loss of value to the goods caused by yourself. Please return items in their original packaging. The refund will be made upon receipt of the goods and no later than 14 days after this date.
- We reserve the right to cancel any order up until the point of dispatch.
- If for any reason you are not completely satisfied with your purchase when it arrives then please let us know within 14 days and we will refund the cost of the goods and the carriage that was paid.
Privacy and Data Protection
- We only collect information from you to be able to process your order and to provide the best possible service.
- All information that we store about you will be used in accordance with the Data Protection Act 1998.